Cibasti is a marketplace for Dropshipping and Print On Demand with products selected by Cibasti. The products are manufactured by other companies somewhere in the world and distributed to you anywhere in the world. They don't reach Cibasti's head office, they go straight from the manufacturer to the customer. Shortest and fastest way possible.
All returns and complaints are with the manufacturer, not with Cibasti, but you should always initiate a support ticket to email@example.com first. We then forward that email to the manufacturer with a copy to you and they take it from there. The owner of responsibility lies now with the manufacturer, not Cibasti. All future correspondence shall now go to the manufacturer, not Cibasti.
VAT & SHIPPING
All products on Cibasti.com are sold excluding VAT and Shipping. That will be calculated upon Check Out and depends only on where you are in the world. In some cases, your country may apply a Customs Charge as well. VAT, Shipping, and Customs charges are all without Cibasti's reach.